General Information
The term “personal information” comprises all data that can be used to directly or indirectly personally identify you.
Controller
CloudAEye, Inc. is the data controller for the data processed in connection with this website. For more information and how to contact CloudAEye, please see the contact details at the end.
Data collected from your use of the website
Data may be collected as a result of you sharing your data. This may happen when you enter information in our forms, email or contact us.
Our systems record analytics data when you visit our website. This data comprises primarily technical information (e.g. IP address, web browser type and version, to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.
We collect location data on a country-level (e.g. USA) through our website which is not linked to you as a person unless you choose to submit a form on our website. Country-level location data allows us to gain insight about our audience and optimize website performance in each location.
What are the purposes we use your data for?
We use information held about you in the following ways and in our legitimate interests:
- To administer data analysis, testing, research, statistical and survey purposes.
- To ensure that content from the website is presented in the most effective manner for you and your device.
- To provide you with the information, products and services that you request from us.
We may use your personal information to provide you with information about our products or services we feel may interest you, if you have given your consent to receiving marketing material from us at the point we collected your information, where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications.
Our promotional updates and communications
Where permitted in our legitimate interests or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications, such as our newsletter, by email about our products and services.
You can object to further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you, or by sending us an email to info@CloudAEye.com.
Who we share your information with
We may share your information with:
- Any member of the CloudAEye group, who support our processing of personal data under this policy.
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Selected third parties, which may include:
- Organizations that process your personal information on our behalf and in accordance with our instructions and the Data Protection Law.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users.
- Analytics and search engine providers that assist us in the improvement and optimization of our site and subject to the cookie section of this policy (this will not identify you as an individual).
Third party disclosure
We will disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
- If CloudAEye or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of CloudAEye, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and to prevent cybercrime.
How we protect your information
We take the security of your personal information very seriously and all the information that you provide to us is stored on our secure servers. For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line. If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.
Unfortunately, the transmission of data via the Internet may be prone to security gaps. Although we do our best to protect your personal information, we cannot guarantee the security of your data transmitted to your site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Our site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
How long we keep your information for
The length of time for which we retain your personal information depends on the type of personal information and the purposes for which we are processing it. We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for or otherwise permitted by applicable laws.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. If you would like more information about our retention periods, please contact us at info@CloudAEye.com.
What rights do you have as far as your information is concerned?
You have the right to receive information about the source, recipients and purposes of your archived personal information at any time, and this information is set out in this privacy policy. You also have the right, in certain circumstances, to ask that your data are rectified or erased and to request to be provided with a copy of the personal information that we hold about you. You also have the right to request that we restrict the processing of your personal information or to object to further processing of your personal information, including the right to object to marketing, or to request that your personal information be moved to a third party. To make a request please contact us at info@CloudAEye.com.
Please do not hesitate to contact us at info@CloudAEye.com at any time if you would like to make a request in relation to your rights or if you have questions about any other data protection related issues. Your message will be forwarded to the appropriate member, including the Data Protection Officer or members of their team.
You have the right to log a complaint with the competent supervising agency (for a list of the European data protection bodies please see https://ec.europa.eu/info/law/law-topic/data-protection_en).
Under the Brazilian privacy law (LGPD) you also have the right to receive confirmation of the existence of processing, to access your personal data, as well as to ask for portability of your personal data to another service or product supplier, and to request anonymization.
Revocation of your consent to the processing of data
A range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us, without detriment (if we are relying on consent for the processing of your personal information). To do so, send us an email to info@CloudAEye.com. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.
Analysis tools and tools provided by third parties
There is a possibility that your browsing patterns will be statistically analyzed when you visit this website. Such analyses are performed primarily with cookies and with what we refer to as analysis programs. As a rule, the analyses of your browsing patterns are conducted anonymously; i.e. the browsing patterns cannot be traced back to you.
You have the option to object to such analyses or you can prevent their performance by not using certain tools. For detailed information about the tools and about your options to object, please see below.
International Data Transfer
We primarily store your personal information in the United States and the European Economic Area (the “EEA”).
We have applied appropriate safeguards for transfers of data outside the EEA that require your personal information to remain protected among our affiliates and other third-parties described in this document. The appropriate safeguards include the implementation of the European Standard Contractual Clauses, which require all companies involved to protect the personal information they process in accordance with GDPR. For more information about these safeguards please contact us at info@CloudAEye.com.
Recording of data on this website
Cookies
In some instances, our website and its pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. The purpose of cookies is to make our website more user friendly, effective and more secure. Cookies are small text files that are placed on your computer and stored by your browser.